Passionate and dedicated to the hospitality industry, I have gained extensive experience in various roles within the field in France. I consider myself highly adaptive, collaborative, and committed to excellence. As I now seek to explore new opportunities in the luxury hotel industry in Shanghai, I am eager to contribute my skills and knowledge to the growth and success of an esteemed establishment in this vibrant city.
Château des Comtes de Challes is a 15th-century castle-turned-hotel located in Challes-les-Eaux, France, that offers luxurious accommodations, a Gadtronomic restaurant, and 7 MICE facilities.
Hospitality management
Proactive and friendly hotelier with excellent communication and organizational skills, dedicated to providing exceptional customer service. Adept at managing multiple tasks simultaneously, able to effectively handle inquiries, appointments, and administrative duties to contribute to the smooth operation of the organization.
Organized 4 wine tastings in the format of "Oenological dinner" for 80+ persons with exclusive and unpublished products with 33% of purchase.
Promoted hotel services and MICEs to both B2B and B2C consumers, resulting in sales of approximately 10,000€ per B2B sale and 200€ per B2C sale.
Marketing developpment
Spearheaded digital marketing efforts, generating over 150 orders with total income exceeding 18,000€. Achieved a remarkable 35% increase in the average basket value and a significant 102% rise in website traffic for the e-boutique on Vinesima.
Conducted an in-depth audit of KPIs for marketing and newsletter strategies, analyzing 3 million sends of Vinesima and hotel communications. Utilized Proportion Test (N Outcomes) and Correlation Matrix to increase sales by 20%
